Giants Castle Questions and Answers

Q: What time do the gates close to Giants Castle?
A: Entrance gate closes at 22h00.

Q: If reception is closed where do I get my room keys?
A: Room keys can be collected at the entrance gate before 22h00.

Q: Is bedding and cutlery provided at Giants Castle?
A: All chalets have fully equipped kitchens and all linen. bedding and towels are provided.

Q: Is there a restaurant at Giants Castle?
A: Yes. and it works out cheaper to book and pay for lunches and dinners on arrival.

Q: Is there a swimming pool at Giants Castle?
A: No. Guests are welcome to swim in the rock pools which can be found in the nearby streams and river.

Q: What is the cell phone signal like?
A: Not great as you are surrounded by mountains. Best signal will be at reception.

Q: What time is check in time from on our day of arrival?
A: 14h00

Q: What time do we have to check out by on our day of departure?
A: 10h00

Q: Are domestic animals allowed?
A: No. Pets are not permitted in the reserve.

Q: Can I book accommodation and pay on arrival?
A: No. as there is no guarantee that you will arrive.

Q: Can we request a specific room number?
A: Room numbers can be requested but not guaranteed.

Q: Why is there no VAT on accommodation at Giants Castle?
A: Thendele is a parastatal (partly funded by the state) and all accommodation is exempt from VAT.

Q: Can I pay for my accommodation with an international credit card?
A: Yes. credit card payment gateway link will be emailed with your invoice attached once we have blocked the accommodation in your name.